FAQs

FAQ

SHOPPING MADE EASY

  • ORDER

How quickly can I get my order?

From the date of your order placement, we do our best to get your orders delivered within 6-17 business days as listed on the product page.

However, to ensure that your orders are delivered accurately with the best quality, we may need additional 3-7 days processing time different from the listed shipping time frame.

Kindly check the shipping info page for your selected item to know the exact delivery date. To do that, log into your account – click on “my orders “and click on the “track order detail” button for more information.

Can I modify/change my shipping address/sizes?

Yes, you can change and update your shipping address, sizes, and color of your selected product.  Also, you can contact our customer support via live chat or ticket to help you modify your orders ones it’s placed before shipment.

 Please Note: ones your package is confirmed and shipped, we will not be able to change or modify your orders again.

My payment was processed successfully but I didn’t get an email about my order being shipped?

After confirming and initiating your order, we may use about 3-7 business days to process your orders for shipment. This processing time is different from the listed shipping time on your product page and it is required to ensure that your orders are accurately packaged.

However, if there is any other delay, we will inform you immediately via an email after shipment.

In case you didn’t hear from us after fifteen days of your order placement, please contact our customer support team with live chat or ticket.

Can I cancel my order?

Yes, you can either cancel your paid order or your unpaid order. 

  • Cancelling paid orders

If after fifteen days of your order placement you still haven’t received a shipping notification, you can contact our customer care service by chat or ticket to cancel your order or you can log into your ManPri account and cancel the order under “my orders.”

  • Cancelling an unpaid order

To cancel an unpaid order, kindly log into your ManPri account – click on “my orders” and click on the “cancel order” button. However, every unpaid order will automatically be canceled within 24hrs of placement.

Please Note that we will not be able to initiate a cancellation ones your order is shipped. Therefore, you can either wait for your package to be delivered and request for a refund – Check out refund policy for further information or keep your item.

Please do not refuse the delivery as the undelivered package will be destroyed by the third party logistics.

Can I change/modify the billing address?

Yes you can. Upon placing your order, the billing address will be generated automatically from the initial shipping address you filled on the site.  To change it, click on the edit button at the “check out” page.

However, if you have made payments, then there won’t be a need to change the billing address, as your items will be shipped to the initial shipping address you filled on the site. So, it doesn’t matter that the shipping address is different from the billing address.

  • DELIVERY

How long does it take to receive my product?

Delivery timelines vary depending on your city, delivery methods, and the date the order was placed.

While standard shipping takes more days than express delivery, you will receive your order within the estimated shipping time listed on the product page.

To track your order arrival date after it has been shipped, kindly log into your account – click on “my orders” and click on the “track order details.”

I still haven’t received my package. Where is my order?

To ensure that your orders get to your destination as fast as possible, we collaborated with our logistics company to give you the best delivery estimation possible. Kindly check out the shipping info page on each product and add the processing time to know the estimated delivery timeline.

Also you can trace your order status via the “track order detail” section under “my orders.” In case you haven’t received your order after the estimated delivery date has passed, kindly contact our customer support via live chat or ticket.

Why was my order delivered in different packages?

Here are some situations where your order will be shipped partially.

  • Items are in different warehouses.
  • Weight limit of courier or customs
  • Sensitive items need more time to prepare and package

You will be updated via email when each parcel will be shipped

Is there any additional fee beyond purchase?

There are no hidden costs when you purchase from Manpri Marketplace. All costs are 100% visible. However, because of the variation in the custom policies of different countries, you might be charged some tariff at your country before clearance. We cannot tell or estimate what the cost will be and we have no control over it. Please check with your local custom officer to find out more about your country’s custom policies.  

How can I deal with my package if I do not want it because of the customs taxes?

We do not charge additional cost after your order has been placed. However due to the variation in the custom policies of different countries, you might be charged some tariff at your country before clearance. In this case, customers are responsible for the payment of these tariffs as per our policy. Please note that if you don’t, there is a high chance that your parcel will be destroyed and not returned.

My package status shows that it has been delivered when it hasn’t. Why?

When the status of your order shows delivered, it means that your parcel have been delivered to your shipping address. However, if you can’t find it, we suggest that you check with the shipping company you selected using your tracking number and ID. To obtain your tracking number, check the “track order detail” under “my orders.”

Also, note that packages can be signed by your neighbors or delivered to your mail box. If after checking these places and you still can’t find your package, contact our customer care team via live chat or ticket.  

How did the attempted delivery failed?

A failed delivery may be as a result of the following:

  • Wrong shipping address
  • Consignee unavailable
  • Delayed of the parcel by the shipping company

In the case of a failed delivery attempt, use your tracking number and ID and check with your shipping company to re-arrange your delivery or contact our customer support via live chat or ticket.

How can I track my order?

To tack your order, log into your account – click on the “my order” button, then, click on “track order detail” for more details. Ones it has shipped out from our warehouse, it may take 3-5 days before any activity will be shown on you’re my order page. Also for a more accurate info, allow additional time for the courier to update the latest tracking info for each station.

My tracking number is showing Invalid. Why?

There is only a tracking number when your parcel has been shipped. However, it may take 3-5 days before you see any activity ones the item leaves our warehouse. That is because, after the parcel arrives at the shipping company by plane, each shipping company will have to pick the parcel and scan it before the website will update your tracking number.

Please allow more time for the courier to update your tracking info after it reaches the next station.

Why was my package returned?

There are number of reasons why a package could be returned

  • Invalid phone number
  • Unable to deliver
  • Wrong or Incomplete address

For more information, contact your shipping company through your tracking number or contact our customer support via chat or ticket.

  • RETURN & REFUND

How can I return my package?

To initiate a return, please check our return policy first, then submit a ticket about the item you wish to return. Also, to enable our agents process your return request faster, please note your item ID or SKU as you will be asked of it.

What is the status of my refund?

For most returns, the processing time is usually within 5 days after we have received your parcel. However, given 3-5 days for delivery, it might take up to additional 10-15 days to confirm your refund. Also, if you have chosen to receive the refund on your credit  card, the entire process will take about 10-30 business days because your card bank will need to the refund to you. Note that we will refund to your card bank within 48hrs and they may need about 10-30 business days to transfer the money to your card account. We cannot control the speed of your bank processing time. So, contact your card bank for more details.

We apologize sincerely for the inconvenience caused and thanks for your kind understanding.

Can I exchange for a different size?

We accept returns for refund within 30days but for exchange, there are limits to what we can exchange. Here are lists of items that can’t be returned or exchanged except bags, mermaid blankets, andscarves.

  • Lingerie
  • Bodysuits
  • Sleepwear,
  • Jewelry
  • Swimwear
  • Accessories

Please note that it will take more days for an exchange to be processed than direct order. So, we suggest you return for refund.

For more information, contact our customer care through live chat or ticket.

How can I return or exchange items that are not described?

For all returns, please check our return policy first the submit a ticket about your parcel with the following information

  • The item name or picture or SKU number
  • The order number
  • A description of the problem and some clear picture

We will process your returns as described in our return policy.

What is your return policy?

At ManPri Marketplace, your satisfaction is our top priority. However, in case you aren’t satisfie with the item you received, we sincerely apologize and enjoin you to return as we gladly accept returns within 30days of receipt.

  1. Ones you receive your order; you have to decide whether it is right for you within 30days. If it isn’t, you can submit a ticket and return the package to us with 30days.
  2. The following items cannot be returned or exchanged: lingerie, sleepwear, bodysuit, swimwear, jewelry, and accessory (except bags, scarves, and mermaid blanket.)
  3. Ensure you send your package to us and not the address on the package.

Note: the original shipping fee and return insurance are non-refundable. 

What are the items I can’t return?

The following items cannot be returned or exchanged:

Lingerie, sleepwear, bodysuit, swimwear, jewelry, and accessories (except bags, scarves, and mermaid blankets.) for more details read our return policy.

What should I do if my refund is incorrect?

We sincerely apologize if we have made a mistake with your refund! Kindly contact our customer care via live chat or ticket and we will sort it out as soon as possible.

The following conditions may affect the amount you were refunded:

  • The delivery charge, which is only refunded for cancelled orders before shipment.
  • Your initial discounts when placing your order will not be included in the refund.

How to withdraw my money in wallet?

To withdraw from your wallet, log into your account, click “withdraw,” under “My wallet,” fill the correct amount to withdraw without the $ and “space key.” Click the “submit” button. Ensure your original form of payment is up to date and valid as we will deposit your amount to the original form of payment you used to purchase your products.

If you have made your payments using PayPal, the money will reflect in your PayPal account within 48 business hours while for credit cards, it will take about 10-30 business days for the refund process to be done by your card bank.

Please not that we have no control over the processing speed of your card bank.

What if the item I received is wrong/defected/stained?

We are serious about defective or wrong item and we will love to sort it out immediately. Kindly contact our customer support with:

  • Your Item’s name or picture or SKU number
  • The order number
  • A description of the problem and some clear pictures.

We assure you that we will get back to you as soon as we can.

  • Payments & promos

How to use points?

Whenever, there is a coupon code available to you, kindly type in the coupon code when checking out and click “Apply”. Tips: with our coupon codes you can pay up to 70% of the item you desire.

Do you offer cash on delivery?

We only allow cash on delivery option for the following countries:

  • UAE
  • Kuwait
  • Qatar
  • Bahrim
  • Omen
  • Thailand
  • Saudi Arabia
  • Taiwan

They all have the minimum and maximum limitation, the COD service fee. For more information please check the “how to pay page.”

What payment method do you accept?

Here are the different ways you can choose to make payment on our website. We support PayPal, E-wallet, Paytm or Local payment methods, and Credit/debit card. For more information, check out our how to pay page.

Why was my payment declined?

You payment can only be declined due to one of the following reasons below.

  • Incorrect card details (if this is the case, please check your card detail to make sure the information is correct. E.g. billing address, expiry date, or incorrect spelling of name.)
  • Wrong/invalid security code (ensure you input the right security code. Your security code is the three digits located at the back of your card.)
  • Your card issuer might have declined your payment (please contact your card issuing bank)

If the above information doesn’t work, you may try another payment method or use PayPal which is safe and more convenient.

Can you refund the price difference?

Unfortunately, we cannot refund you the price difference. That is because, different periods have different prices and prices are subject to change base on the current market price.

How to get points?

Follow the followings ways to get points for discounts

  • Complete your profile
  • Confirm your registration
  • Buy and save
  • Review our products
  • Share on social media

With our coupons, you can save up to 70% on your next purchase.

How long does it take to get back the points?

Normally, after an order cancellation, your points will be put back in your account within 24hrs. Please log in and check “my points” for details.

Why isn’t my promo code working?

Here are some of the reasons why your promo code may not be working:

  1. The code has already expired
  2. The purchase amount is limited
  3. The discount is applied to the original price and not the sale price as displayed on the page. If the item is discounted more than the coupon value, you might not notice any difference after applying the coupon code.

Can I use more than one discount?

You can only apply a coupon code to an order. If you have more than one coupon code, you may use it on your next purchase. Also, your wallet balance and points can be used with one coupon code in an order.

Why do I need to verify my payment on my order?

This can happen when your payment method has flagged us to do a thorough security check on your payment method to ensure you are the rightful owner and authorized user. Please refer to your email and reply with the requested documents and we will pay attention on your security information.

How to use wallet balance?

To use the amount on your wallet for purchase, kindly type in the amount you want to use and ensure to check the right currency as the currency in your order must correspond with your wallet balance.

In case you want to withdraw your wallet balance, please confirm that your original payment way is still active. Then click on “my wallet” and you will be able to withdraw your money there. Type the balance amount and click on submit so that the money can go back to the original payment account. Note. This will take some days to complete.

PRODUCT & STOCK

Do you restock sold out items?

When an item is marked as “sold out,” we suggest you check our site frequently in the next weeks to see if it restocks. But in case it doesn’t, it could only mean we have removed it from our online store.

How do I choose my size?

For accurate size selection, we recommend you measure yourself and compare the sizes to the detailed sized chart. For every product, you will find a size chart as reference. This will help you pick what size is best fit for your body type.

Note: “one size” does not necessarily fit all sizes but means there is only one size for this product.

Where are your products sent from?

With our warehouses currently located in Europe, United States, Dubai, and China. We ship your products as per the principle proximity of your location.

Do you use fur and genuine leather?

Our products are neither genuine leather nor real fur but they are made with the highest quality artificial materials.

Do you offer a wholesale discount for bulk buying?

Yes, we do. For wholesale discounts kindly contact our expert wholesale team to enjoy attractive discounts.

ACCOUNT

Why can’t I log into my account?

In case you are having trouble logging into your account here some reasons:

  1. You might have entered the password and email address wrongly
  2. If you have used the “sign in with Facebook” option to create your account, you will have to click the “sign in with Facebook” to log in.
  3. Still having trouble signing in, click the reset password. To do that, click “sign in” then click “forget password.” Enter your registered email in the box provided and a link with instructions to reset your password will be forwarded to your email.

Please check your junk mail in case you can’t find the email.

How do I reset my password?

To reset your password, follow the steps below:

  • Log in your account
  • Click the edit password option and change your password.

If you have forgotten your password, please follow the steps below:

  • Click the “sign in” button
  • Select “forget password”
  • Provide your registered email address in the box below
  • You will receive a reset email. Click on it and reset your password.

In case you can’t find the email on your primary inbox, check your junk email.

How do I change my email address?

We are sorry but we cannot update or change email addresses as of now.

  • Contact our customer care via live chat or ticket to delete your account if you don’t have an active order. Then, you can create a new account with your new email address.
  • Also, in a situation where you have an unfinished order, please remember your order number and you can ask us to delete your email after you have received your order. After that, you can create a new account with your new email address.

How do I unsubscribe?

To unsubscribe, simply click the unsubscribe button at the bottom of each email we send and follow the instruction.

Will you save my personal information?

Your privacy is one of four top priority and we make sure to keep your information confidential. When you visit our site, the information collected such as postal code, phone numbers, and addresses is stored by your browser. Also we use cookies to identify your IP address so as to provide faster access to our site. You can restrict the use of cookies by changing the setting in your browser which may limit your access to our site.

Can I delete my account?

Yes, you can delete my account. Please contact our customer care service by either live chat or ticket.

We will not notify you when we delete your account but you can test on ManPri Marketplace if we successfully deleted your account. To do that try logging and it will show the email address or password you entered is incorrect.

If you signed in with Facebook, simply log into your Facebook account, click “settings” then, “apps and website” then choose the website you want to remove.

How safe it is to order from you?

Shopping on ManPri Marketplace is safe and secure because one of the most secured online systems is applied to our website to protect your personal information against unauthorized use.

We utilize secure socket layer (SSL) technology to ensure that all personal information obtained through our website kept private and maintain in a protected environment and will never be released to any unaffiliated third parties.